什么是SaaS团队结构与招聘？

在SaaS（软件即服务）领域，企业采用一系列流程来构建团队。虽然组织可以创建自己的团队结构和招聘流程，但通常包括以下策略：

• establishing company roles
• interviewing processes
• talent identifying
• onboarding processes

一家新的SaaS初创公司的基本角色涵盖核心职能。这包括创始人、市场营销、开发、销售、支持和 用户成功。在早期阶段，招聘重点应放在获取、保留和向上销售客户上。在后期之前，限制招聘经理职位。

Take it slow by starting lean and creating a team that can function optimally at its size. Early-stage SaaS companies have minimal resources. This means you can run only essential operations. Sustainable scaling relies on economic budgeting in recruitment.

Hire early starters who can adapt to your culture and work with lean principles. As time goes on, train employees to become specialists or hire outside candidates to develop specialist functions in your organization.

A SaaS team can be structured in a number of ways. Consider the following approaches:

• 团队职能： 根据市场营销、支持和开发等部门构建您的公司。
• 团队之间的协作： 促进整个组织内的沟通和跨职能合作，以打破信息孤岛。 
• 客户对齐： track customer requirements and make decisions considering them.
• Guided by data: track and analyze SaaS metrics and KPIs. Plan your strategy and execute decisions using data.

Appropriate metrics align your business toward strategic objectives:

• 客户获取: customer lifetime value (LTV) and Cost per acquisition (CAC).
• 收入增长： Annual recurring revenue (ARR) and Monthly recurring revenue (MRR). 
• 客户留存: Net promoter score (NPS), Churn rate. 
• 产品互动： 应用内花费的时间、功能使用情况。
• 团队效率： 销售周期长度、支持工单解决时间。