What Is SaaS Change Management?

Change management is a program that SaaS businesses require to control and enable modifications to software solutions. The procedure is more specialized than that used in general office management.

It’s more common, especially in SaaS, a dynamic and competitive market. Change management in SaaS, for instance, is the reason behind seamless transitions and updates without disrupting the seamless delivery of a product.

As a business offering SaaS products, change management can aid business growth in many ways. Through change management, a software business can enable agile responses to market trends and new realities. The responses ensure proactive action to customer feedback and queries.

It also ensures reduced risk in cases of service failure and outages. SaaS businesses that install change management measures can expect positive user satisfaction and higher revenue.

The major benefits of a change management framework include:

• Increased Stability: Processes are in place to recognize and fix errors before they lead to downtime.
• Minimize Risk: Identify and address potential risk factors.
• Improved Efficiency: Change management breaks up complex processes to simplify team collaboration.
• Increased User Satisfaction: Customers are assured of a trustworthy service that suits their ever-evolving needs.
• Seamless Updates: Facilitates the quick implementation of new features without having to shut down.

These 7 R’s provide the conceptual framework for an efficient change management:

1. Raised: Identify the areas for change and their ripple effects.
2. Reason: Outline the associated causes and desired results.
3. Return: Look out for the potential risks and benefits the change will bring.
4. Risk: Analyze and install mitigations to expected risks.
5. Resources: Allocate the required funding, personnel, and tools.
6. Responsible: Clarify roles and responsibilities for each stage in the process.
7. Relationship: Communicate with clients and other stakeholder throughout the operation.

A change management plan guarantees customer satisfaction with the service. To grow your business and retain customers, you need to maintain a positive customer experience even during product updates.

A SaaS management platform offers an interface to execute change management processes. Every employee can access information from a central source, collaborate on tasks, and control change activities. 

Using central management software also reduces the risk of error due to oversight. Some popular SaaS management platforms include:

• Zluri: Offers intuitive tools for SaaS management, including discovery, security, and optimization features.
• Zylo: Popular for its features for recording inventory, managing renewals, and optimizing software licenses.
• BetterCloud: A platform for automated management, data-driven insights, and cloud security for SaaS applications.