Frequently Asked Questions

In order to start selling online through PayPro Global you need to have an active vendor account. Here are the steps to be completed:
  1. Registration on the website (Sign-Up): Choose the most suitable pricing plans for your business, fill out a simple form and submit your information.
  2. Account Evaluation process: Our specialists will make sure that PayPro Global’s solution is a good fit for your business.
  3. Account setup and Integration process: Our Account Managers and Integration Team specialists will process your account so it’s ready to be used in just a few hours (not days). To get your online business running smoothly as quickly as possible, our teams will also provide you with additional assistance for checkout pages customizations, initial store settings and, of course, any questions you may have.
  4. Launching of the account and live transactions processing: The last stage of the process involves monitoring the initial transactions and ensuring that everything runs smoothly.
The duration of the setup process depends on your needs and the specifics of the integration process. Generally, please allow up to 24 hours for our team to finalize the order page template for your account and complete the store settings setup.
The standard contract with PayPro is signed for a 1 year term, which can easily be prolonged for another year. In case you intend to cancel your contract please notify your account manager regarding this matter, in order to proceed with further steps. There are no cancellation fees, however there are specific terms affecting payouts – you can consult them in our contract sample here.
We offer a powerful, yet user-friendly e-commerce platform with flexible configuration options. You don’t need any coding experience – our integration team will be glad to help you with the initial setup of your products and checkout pages – completely free.
Simply contact our Support Team to request the transfer of your account to the newest version of our e-commerce solution. The duration of the transfer process depends on the size of your product portfolio and we will confirm it once we discuss your transfer.
Of course you can, we will fully assist you in the process. Once you have signed up with PayPro Global simply contact our Accounts Management team and our specialists will walk you through the entire account migration and setup process.
Yes, you can easily integrate Google Analytics tracking on your checkout pages, without the need for a web developer. Simply navigate to the Product Settings section in your account’s Control Panel and create a new product or edit an existing one in Store Settings > Product Setup. On the 1st step of Product Setup insert your Google Analytics Tracking Code (UA-XXXXXXX-X) in the appropriate field and click Save when finished. Google Analytics will now start tracking the order page of this particular product.
Our standard transaction costs are 4.9% plus 1USD per transaction. Depending on business specifics (i.e. monthly sales volumes), we are open towards identifying the best pricing option for your company. Please visit our pricing page for more information and contact us directly for further details.
Yes, it is possible to use PayPro with WordPress. It is just as easy as putting an HTML link to the order page with your products.
Yes, they can – all customers have access to an individual PayPro Global account, granting them a self-service area (Customer Admin). From this account every customer can see his/her own purchase history, monitor current subscriptions, update billing information and renew or cancel recurring payments.
Yes, our Customer Care team provides all shoppers with 24/7 multilingual phone support, averaging a response time of 28 seconds. Buyers can contact us at: +1.888.317.4868 (US/Canada) +1.647.977.7769 (International) +44 800 368 8867 (UK) +33 1 856 44555 (France) and we are also available for immediate support through alternative channels: – Email: support@payproglobal.com – Online chat and Online Form
100% yes! We offer a powerful, user-friendly ecommerce solution with flexible configuration options. If you don’t enjoy our pre-made layouts, our template builder gives you the freedom to easily design your checkout pages. Our integration team can also help you create a personalized checkout, completely free. In addition, all our checkout pages are mobile-friendly, making your product accessible from any device.
As PayPro Global offers one of the most competitive pricing schemes on the market, our packages are designed to provide an optimal balance between costs & benefits for our vendors:
  • Startups Plan: 4.4% + $1
  • CloudCommerce: 4.9% + $1 or 7.9%
  • Enterprise: subject to vendor’s profile, size, requirements
> You can view the detailed list of tools and features available for each plan on our pricing page.
Yes, we do. All buyers using PayPro Global’s payment services are given an individual account, which allows them to:
  • view their order history
  • consult the full list of products and services ever purchased
  • manage their product licenses and subscriptions
In addition, all our shoppers can be assisted, 24/7, by our friendly experts in the Customer Care team.
Vendor payout is an automatic process. Simply set up the payment method you prefer for this purpose and provide us with the payment details or add them in your PayPro Global account in Control Panel > Account Settings > Withdrawals. We offer a wide range of payout methods with the following fees per transaction:
  • Payoneer pre-paid card – $2 USD
  • WebMoney – 1%+$5 USD
  • Wire Transfer – $21 USD
  • ACH (North America) – $3 USD
PayPal:
  • For US & Canada – Free
  • Internationally – 2% (max $20 USD fee)
Payouts are processed on the 15th of every month and they always cover the previous month’s sales. This means that you will receive the sum that was available for your account at the end of the previous month.
According to our procedure we forward all refund requests to the product owner (vendor) in the attempt to resolve the customer’s issue and avoid an actual refund. Our dedicated department handles all questions and requests regarding refunds and we provide all customers with professional assistance at any moment. All refund processes are discussed upon creating an agreement with the vendor.
Yes, you can use the affiliate network builder to generate referral checkout URLs and define your commission rates or use the partners system to split revenue with your co-founders and partners. PayPro Global also supports vendor to vendor transfers (V2V) (which are free of charge for all PayPro vendors).
We are proud to offer one of the largest selection of payment methods on the market – from popular items (PayPal) to traditional payments (bank transfer) and to local methods (Alipay, Boleto, etc) we provide over 70 payment methods. The full list of methods we provide, as well as their availability per country, is available here.
PayPal’s taxes differ based on your location:
  • for U.S. accounts PayPal money transfers are free of charge
  • non-U.S. accounts are generally subject to a 2% fee (up to a maximum value of $20)
International vendors can avoid supplementary taxes by using the direct deposit option.
Absolutely – our Control Panel allows you to set up both the first payment amount as well as the value for all future payments.
Yes, you can manage the pricing details for a product with active ongoing sales.
Frequency and date can be defined for every charge of all your products. We also offer you the option to delay the first payment, if required.
Such users are considered leads and they can be managed and converted to buyers though PayPro Global’s Lead Management System. Our system provides a built-in feature for followup email campaigns, targeted according to your specifics.
Yes, PayPro issues an invoice for every purchase, available for download in the respective Customer Admin purchase history.
PayPro Global manages all related taxes. For EU we collect VAT according to the international rules of VAT and we forward it it to the authorities of the purchaser’s country. In Canada’s example the GST and HST is collected and sent to the Canadian Government.
It is a core objective for us at PayPro Global to make the sales process secure for both our clients and their customers. In some cases we also process orders with manual verification, as a non-standard, supplementay layer of securtit. This allows s to you and your customers from any potential fraudulent transactions.
PayPro Global is focused on providing the best e-commerce solution for software, SaaS and digital products vendor around the world. Therefore, subscription management and recurring billing systems are an essential part of our service and we are proud to offer one of the most performant solutions on the market. All components of subscriptions and recurring payments are completely customizable. For more details visit our dedicated page or contact our team directly.
Yes, you can. We offer advanced bundling features, covering product, pricing and promotion aspects of a successful bundling strategy.
Yes – you can build cross-sell and up-sell campaigns anytime from your PayPro Global account. Control all aspects of these campaigns and test various setups for mechanism (number of steps), offer placement (pop-up, checkout page insert), etc.
Our checkout pages support over 20 languages, including: Czech Danish German English Spanish Finish French Italian Japanese Korean Dutch Norwegian Polish Portuguese Romanian Russian Slovak Slovenian Swedish Turkish Ukrainian Chinese Simplified Chinese Traditional
Product hosting and download can be managed for both your own hosting solution, as well as by using PayPro’s secure hosting. Advanced options are also available for your customers, such as “Download Warranty” or “Extended download duration”.
Yes, we do. Aside from supporting third party licensing (using an external license generator) you may also select manual licensing (you create and upload your own license keys). Your PayPro Global Control Panel also features an entire section dedicated to License Management, from which you can control and monitor all licensing tasks.
PayPro Global does not store any delicate information such as credit card or personal details on our servers, as a measure of protecting all our users’ security. PayPro Global is a PCI compliant supplier and we invest considerable time and resources in keeping with the Payment Card Industry security standards and in providing both our vendors and their customers with the best security levels possible.