Please fill in the required information in the form below and the status of your order will be automatically displayed.
Our Customer Care team is available 24/7 for all your payment-related inquiries and requests, making sure you enjoy a pleasant experience while using your purchased products.
Please fill in all the required information in the dedicated form below, being as specific as you can – this will help us provide you a quick & efficient response to your ticket.
If a certain payment option is unavailable on the checkout page, please choose an alternative payment method. The payment options available for a certain product/ service are managed by the product/service seller and PayPro Global cannot, therefore, influence their availability.
The availability and details of discounts or special offers are managed exclusively by the owner (vendor) of the products or services. You may contact the product owner (vendor) directly for more information about the special offers and discount currently available. PayPro Global is a software, online services and digital product reselling company. We do not own any rights for the sold products, therefore we cannot provide discounts. Tip: You can find the product owner’s contact information on the official website of the product.
If you are having trouble using your product discount (the coupon code fails to be applied), please contact our 24/7 Customer Care team and have your Order ID ready in order to be assisted with your purchase.
After filling out the payment information, I click the “Submit Order” button and the Checkout page freezes. What should I do?
If you experience page freezes when submitting your order, please clear your browser’s cache and cookies and try submitting the order again. You may also try using a different browser. If the problem persists, please contact our 24/7 Customer Care team for assistance. Important: Our Orders Management system will make sure that you are not accidently charged twice for the same order. Before processing a secondary payment our Customer Care team witll contact you for a confirmation of your purchase.
Please check that the credit card information you are entering is correct and try submitting your order again. If the problem persists, please use another credit card or an alternative payment method or contact your card issuer (bank) for assistance regarding this issue.
We regret to inform you that our team members cannot submit orders on behalf of our customers. This is a standard security measure, intended to prevent any unpleasant situations and to protect your best interests. Therefore, we ask all our customers to place and fill in the billing information on the Checkout pages by themselves.
My order was cancelled/declined (I didn’t receive the license key/serial number/product info) but I see that I have been charged for the purchase. How can I get my money back?
Please check your inbox (including the Junk/Spam folders) and look for an email from PayPro Global stating the status of your order. If you are unable to find such an email, please contact our 24/7 Customer Care team regarding this issue and provide your Order ID or the email address that was used while placing the order. We will take all necessary steps to ensure you will receive a full refund, should your order be eligible.
PayPro Global is handling the entire online payments process, including tax management. As a consequence, we collect both GST and HST fees and direct the received amounts to the proper entities of the Canadian government.
Credit card issuers (banks) debit accounts in order to reserve the necessary funds for online purchases. This process is called “Authorization Hold” and it is a standard procedure for credit card companies, as part of the credit card ordering process. If the order was not processed (you did not receive a purchase confirmation), your account will automatically be refunded by your bank within 5 business days.
Please be advised that all payment methods which require manual processing take considerably longer to be fulfilled. These payment methods include: – Wire Transfer: 4-8 days to arrive. Please allow up to 7 additional days for the order to be completed and to receive your confirmation email. If you do not receive a message from us within 10 business days after the wire transfer was sent, please contact our 24/7 Customer Care team. – Check/ Cash: a confirmation email will be sent by our team within 24 hours after the clearing of your payment.
PayPro Global is a software, online services and digital product reseller. We are authorized by our partner companies to manage their online payment processes and this is why you will see PayPro Global on your bank/ card statements for the purchases you have made from these partner companies.
If you wish to receive a quote before submitting your order, please send a written request to our Customer Care team (at [email protected]) and include the following information: 1, The checkout page URL of the product you wish to purchase 2. The customer information (full name, billing address) 3. The payment method you intend to use (no need for payment details) We will only use this information to obtain the requested product quote.
If your order has not yet been processed please contact our 24/7 Customer Care team and we will help you cancel your purchase. If the order has already been fulfilled (you have received your license/ product info), we are obliged to contact the product seller in order to obtain a refund for your order. Please contact our 24/7 Customer Care team to discuss the next steps required for a refund.
I am being charged for a software/service which I purchased a long time ago and am not currently using. What am I being charged for? How can I get my money back (receive a refund)?
In most cases when you receive a regular (recurring) charge on your card/PayPal, it means that you have purchased a subscription product (an online service). Any of your subscriptions may be cancelled at any time through your PayPro Global Customer Account. In order to clarify your situation please contact our 24/7 Customer Care team.
I accidentally purchased the wrong version/license of a software/service. Is it possible to cancel this purchase and get the right product?
PayPro Global is a software, online services and digital products reselling company and we do not own any rights to the sold products. Therefore, for any requests regarding product licenses and versions please contact the product owner/vendor directly – you can find their contact details on the official product’s website or in the emails you may have received from them during the purchasing process.
As PayPro Global is a software, online services and digital products reselling company, the refund decision belongs entirely to the product owner (vendor). If the product owner refuses to pay a refund, PayPro Global will usually respect the owner’s decision. For more information regarding a particular order, please contact our 24/7 Customer Care team. Note: Please make sure that you are familiar with the terms and conditions of the product owner (vendor) before issuing a ticket or complaint.
I have some issues with my software/online service/digital product. I contacted the product owner but I did not receive an answer. What should I do?
If you are unable to reach the owner (vendor) of the purchased product, please contact our 24/7 Customer Care team. Our representatives will try contacting the software/service developing company on your behalf. If no reply or solution is given to you in the following 2 weeks, PayPro Global will refund your purchase.
I recently purchased a program/software/service and received a purchase confirmation with no license information. Where can I get the license?
PayPro Global is a software, online services and digital product reselling company and we do not own any rights to the sold products. Therefore, please contact the product supplier/owner with your current issue – you can find their contact details on the official product’s website.
In most cases you will receive all the details regarding the download and activation of your purchased product/ service through an email from the product owner (vendor). However, if you did not receive this infomation please contact the product/service owner directly, using the contact details displayed on their official website.
The Backup Media will be shipped to you by mail service. The estimated shipping times of CD/DVD vary according to the country of destination but the average times are: – USA – up to 5 working days – Canada – between 6-10 business days (may take longer) – European Union – up to 5 working days – other European countries – up to 14 working days – the rest of the world – up to 25 working days
We regret the inconvenience and we’d be glad to help you as soon as possible. Therefore, please contact our 24/7 Customer Care team regarding this issue at your earliest convenience.
You asked me to provide a reachable phone number. Will my contact info be used for any advertising purposes?
No, this is a one-time verification. If completed successfully, you will not be requested to verify again when submitting future orders.
I purchased with PayPal and they have already verified me. Why do you need to verify my order again?