Customer Experience Calculators

Think of the Customer Effort Score (CES) as the level of ease for your SaaS users to perform their task using your software. A high CES usually indicates a positive outcome.

Think of CSAT as a happiness meter for your SaaS customers. A high score means they love your product, while a low score signals areas for improvement.

Think of a SaaS company’s net promoter score (NPS) as a gauge of customer satisfaction and loyalty. If the score is high, it reflects a strong willingness among users to recommend the software to others, indicating high demand and popularity.

Think of SaaS Customer Lifetime Value (CLV) as the total revenue you can expect from a single customer throughout their entire relationship with your SaaS. It’s a crucial metric that helps you understand the long-term value of your customer relationships.