Customer Experience Calculators

Розглядайте показник CSAT як вимірювач щастя ваших клієнтів SaaS. Високий показник означає, що вони люблять ваш продукт, тоді як низький показник вказує на сфери, які потребують покращення.

Think of a SaaS company’s net promoter score (NPS) as a gauge of customer satisfaction and loyalty. If the score is high, it reflects a strong willingness among users to recommend the software to others, indicating high demand and popularity.

Think of SaaS Customer Lifetime Value (CLV) as the total revenue you can expect from a single customer throughout their entire relationship with your SaaS. It’s a crucial metric that helps you understand the long-term value of your customer relationships.