What is a merchant of record?

A full merchant of record arrangement usually includes four things. If a provider only does some of these things, they may not be a merchant of record:

 

  1. They have the right to resell your product, which you can find in their ToS.
  2. They handle tax registration, collection, and remittance under global tax registrations.
  3. They keep payment and billing data secure across checkout, subscription renewals, and plan changes, and carry the PCI DSS obligations for it.
  4. They handle refunds and chargebacks. Though there are parts to this, including the legal position, the operational work, and the cost.
If you want to know more about how merchant of record providers work, you can read What is a Merchant of Record.