Frequently Asked Questions

Yes, it is possible to use PayPro Global with WordPress. It is just as easy as putting an HTML link to the order page with your products.

Yes, they can – all customers have access to an individual PayPro Global account, granting them a self-service area (Customer Admin). From this account every customer can see his/her own purchase history, monitor current subscriptions, update billing information and renew or cancel recurring payments.

Yes, our Customer Care team provides all shoppers with 24/7 multilingual phone support, averaging a response time of 28 seconds. Buyers can contact us at: +1.888.317.4868 (US/Canada) +1.647.977.7769 (International) +44 800 368 8867 (UK) +49 800 7234796 (Germany) +33 1 856 44555 (France) and we are also available for immediate support through alternative channels: – Email: [email protected] – Online chat and Online Form

100% yes! We offer a powerful, user-friendly ecommerce solution with flexible configuration options. If you don’t enjoy our pre-made layouts, our template builder gives you the freedom to easily design your checkout pages. Our integration team can also help you create a personalized checkout, completely free. In addition, all our checkout pages are mobile-friendly, making your product accessible from any device.

At PayPro Global we offer the most competitive pricing in the industry.

How? By recognizing that every business is unique. We set our prices to reflect the value we provide our partners, creating an optimal balance between cost & benefit.

Contact us to find out more about our full-service eCommerce solution and to get a customized quote that meets your business needs.

Yes, we do. All buyers using PayPro Global’s payment services are given an individual account, which allows them to:

• view their order history

• consult the full list of products and services ever purchased

• manage their product licenses and subscriptions

In addition, all our shoppers can be assisted, 24/7, by our friendly experts in the Customer Care team.

Vendor payout is an automatic process. Simply set up the payment method you prefer for this purpose and provide us with the payment details or add them in your PayPro Global account in Control Panel > Account Settings > Withdrawals. We offer a wide range of payout methods with the following fees per transaction:

Payoneer pre-paid card – $2 USD

WebMoney – 3.5%+$5 USD

Wire Transfer – $21 USD

ACH (North America) – $3 USD

PayPal:

For US & Canada – Free

Internationally – 2% (max $20 USD fee)

Payouts are processed on the 15th of every month. The amount of the payout matches the previous month’s closing balance, minus the payout fees and other adjustments if any.

According to our procedure we forward all refund requests to the product owner (vendor) in the attempt to resolve the customer’s issue and avoid an actual refund. Our dedicated department handles all questions and requests regarding refunds and we provide all customers with professional assistance at any moment. All refund processes are discussed upon creating an agreement with the vendor.

Yes, you can use the affiliate network builder to generate referral checkout URLs and define your commission rates or use the partners system to split revenue with your co-founders and partners. PayPro Global also supports vendor to vendor transfers (V2V) (which are free of charge for all PayPro Global vendors).

We are proud to offer one of the largest selection of payment methods on the market – from popular items (PayPal) to traditional payments (bank transfer) and to local methods (Alipay, Boleto, etc) we provide over 70 payment methods. The full list of methods we provide, as well as their availability per country, is available here.

Absolutely – our Control Panel allows you to set up both the first payment amount as well as the value for all future payments.

Yes, you can manage the pricing details for a product with active ongoing sales.

Frequency and date can be defined for every charge of all your products. We also offer you the option to delay the first payment, if required.

Such users are considered leads and they can be managed and converted to buyers though PayPro Global’s Lead Management System. Our system provides a built-in feature for followup email campaigns, targeted according to your specifics.

Yes, PayPro Global issues an invoice for every purchase, available for download in the respective Customer Admin purchase history.

PayPro Global manages all related taxes. For EU we collect VAT according to the international rules of VAT and we forward it to the authorities of the purchaser’s country. 
In Canada’s example the GST and HST is collected and sent to the Canadian Government.

It is a core objective for us at PayPro Global to make the sales process secure for both our clients and their customers. In some cases we also process orders with manual verification, as a non-standard, supplementary layer of securtity. This allows to you and your customers from any potential fraudulent transactions.

PayPro Global is focused on providing the best e-commerce solution for software, SaaS and digital products vendor around the world. Therefore, subscription management and recurring billing systems are an essential part of our service and we are proud to offer one of the most performant solutions on the market. All components of subscriptions and recurring payments are completely customizable. For more details visit our dedicated page or contact our team directly.

Yes, you can. We offer advanced bundling features, covering product, pricing and promotion aspects of a successful bundling strategy.

Yes – you can build cross-sell and up-sell campaigns anytime from your PayPro Global account. Control all aspects of these campaigns and test various setups for mechanism (number of steps), offer placement (pop-up, checkout page insert), etc.

Our checkout pages support over 20 languages, including: Czech Danish German English Spanish Finish French Italian Japanese Korean Dutch Norwegian Polish Portuguese Romanian Russian Slovak Slovenian Swedish Turkish Ukrainian Chinese Simplified Chinese Traditional

Product hosting and download can be managed for both your own hosting solution, as well as by using PayPro Global’s secure hosting. Advanced options are also available for your customers, such as “Download Warranty” or “Extended download duration”.

Yes, we do. Aside from supporting third party licensing (using an external license generator) you may also select manual licensing (you create and upload your own license keys).

PayPro Global does not store any delicate information such as credit card or personal details on our servers, as a measure of protecting all our users’ security. PayPro Global is a PCI compliant supplier and we invest considerable time and resources in keeping with the Payment Card Industry security standards and in providing both our vendors and their customers with the best security levels possible.