What is SaaS Accessibility?

SaaS accessibility is a component of web-based applications that are specifically designed for people with disabilities.  When you have users who are impaired audibly, visually, or cognitively, it is important to include this function so that disabled individuals can use and understand the software.

In the SaaS digital landscape, software providers need to offer equal opportunities and ensure inclusivity, regardless of abilities.

In many cases, the company’s software needs to be compliant with the ADA (American Disability Act) regulations. This depends on whether it’s considered a “place of public accommodation.” Every company must meet the conditions of the ADA mandates which states businesses cannot discriminate based on disability. Therefore, ensuring accessibility within the software is required.

Keep in mind that your company may not need to comply with all ADA requirements. If that is the case, choosing to follow accessibility requirements demonstrates ethical business practices.

Currently, there are no requirements from the ADA regarding SaaS accessibility. But, ensure that you accommodate communication for those with disabilities.

While compliance is meeting the ADA’s minimum legal requirements, accessibility is considered a broader goal. Focus on designing inclusive experiences for disabled people. While both are important, SaaS accessibility means providing disabled users with a positive experience.

The Web Content Accessibility Guidelines, otherwise known as WCAG are made up of the four main principles below.

• Understandable: All content should be simple with an interface that allows users to easily comprehend everything.
• Perceivable: Keep content and user experience presented in an understandable way.
• Operable: Users can interact with the interface (navigation, forms, etc.)
• Robust: Content should be planned for both the present and future. Aligning with many technologies is critical.

WCAG and ADA compliance are on the same page, but they are not the same thing. Technical guidelines are very detailed in WCAG. While the ADA is much broader and focuses on both constructive communication and non-discrimination.

To operate a global accessibility plan, understanding this difference will assist your company in preparing a business plan.